Refund Policy
At Natz Fashion, we are committed to ensuring you are completely satisfied with your purchase. We take great pride in the quality of our products and the care we put into every order.
When Are You Eligible for a Full Refund?
You may be eligible for a full refund in the following circumstances:
- Item damaged in transit — If your order arrives damaged due to shipping or handling.
- Incorrect item received — If you receive an item that is different from what you ordered.
Refund Process
To initiate a refund, please contact us within 7 days of receiving your order. We will ask you to provide supporting evidence (e.g. photos of the damaged item, packaging, or incorrect product) so we can assess your claim promptly.
Once we have collected and reviewed sufficient evidence from you, we will process your full refund. Refunds will be issued to your original payment method.
How to Contact Us
To start a refund request, please reach out to us via:
- 📧 Email: Natzfashion26@gmail.com
- 📞 Phone: +61 484 028 177
Important Notes
- Refund requests made after 7 days of delivery may not be accepted.
- Items must not have been used, washed, or altered.
- We reserve the right to assess each claim on a case-by-case basis.
Thank you for shopping with Natz Fashion — your trust means everything to us. 💛
